> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intentleads.si/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to what people ask most: intent, freshness, prices, balance, keywords, team, tools and removals.

> [accordion] What counts as “researching”?
>
> Each keyword in a lane is its own intent topic. We count people whose recent reading is about that topic, and score how strongly they research it: strong, medium or light (`high`, `medium` and `low` in the API). It isn't exact-phrase matching: nobody has to type your words. A lane's **Signal** setting decides which strengths count. See [Keywords](https://docs.intentleads.si/guides/keywords.md).

> [accordion] How fresh are the leads?
>
> Every intent lane is checked daily, over a rolling 14-day window, and the lane page shows the date of the latest data. Each lead has `first_seen` and `last_active`: when the research started and when it was last seen. People drop out about two weeks after they research, so export at least weekly. See [A daily routine](https://docs.intentleads.si/playbooks/daily-routine.md).

> [accordion] Is it US-only?
>
> Yes. Search covers 350M+ US contacts, websites identify US visitors only (never people in the UK, the EU or Switzerland), and intent lanes find people in the US. By default an intent lane also keeps only companies headquartered in the US: that's the **US-headquartered companies only** switch under **Company**.

> [accordion] What does an export cost?
>
> Pricing is 100% usage-based: you pay per person delivered, from your balance, with no subscription, seats or contract. The price falls as your organization's month grows:
>
> * **Intent leads and website visitors**: 10¢ each for the first 2,500 in a month, 8¢ to 7,500, 6.7¢ to 20,000, then 5¢.
> * **Search results**: 5¢ each for the first 50,000, 4¢ to 250,000, then 2.5¢.
>
> Every export shows its price before you buy. See [Billing](https://docs.intentleads.si/guides/billing.md#prices) for worked examples.

> [accordion] When am I charged?
>
> Only when you confirm an export, and for website visitors when they're identified. Lanes, keywords, daily checks, estimates, samples and quotes are free. When you confirm, the price is held on your balance; when the export finishes, you're charged for the people delivered and the rest is released.

> [accordion] Will I pay twice for the same person?
>
> Not in the same month. An intent lead or website visitor is charged once per billing month, across all your lanes and sites: anyone you've already exported that month is left out. Next month, someone with fresh research can be exported again, marked **Seen Before**. A search result is charged once, ever.

> [accordion] Can I download an export again?
>
> Yes, as often as you like, for free: **Leads** → **Recent exports** → **CSV** in the dashboard, or over the [API](https://docs.intentleads.si/guides/leads.md), the [CLI](https://docs.intentleads.si/cli.md) or [MCP](https://docs.intentleads.si/mcp-setup.md).

> [accordion] Can I change keywords after I create a lane?
>
> Yes, any time, on the lane's **Keywords** tab: add topics from the search, **Replace** or **Remove** a keyword from its **⋯** menu, or move keywords between groups. Topics we already track are live at once. The signal setting is on the **Filters** tab. Changes count from the lane's next check. See [Choose keywords that work](https://docs.intentleads.si/playbooks/choosing-keywords.md).

> [accordion] What happens when I request a new keyword?
>
> It's sent for approval, which usually takes about a day. Once it's live, people start showing up within 2 to 4 days. It has no history, so it only finds research from then on. If it isn't approved, reword it, usually more specifically. Requesting new keywords needs a balance; topics we already track work on any account. See [Keywords](https://docs.intentleads.si/guides/keywords.md#from-request-to-live).

> [accordion] How do top-ups work, and does my balance expire?
>
> Add $250 or more at a time (up to $50,000) on **Billing**. With **automatic top-up** on, your card adds a set amount (\$250 or more) when the balance drops below a level you choose, and on your billing day each month.
>
> The balance expires only after 3 months with nothing added or spent. Any top-up or export resets the clock, and **Billing** shows the date. See [Billing](https://docs.intentleads.si/guides/billing.md#adding-money).

> [accordion] Is there a subscription, or a fee per seat? How do I add my team?
>
> No. Intent Leads is 100% usage-based: no subscription, no seats and no monthly minimum. You pay only for the people delivered, and a month with no leads costs nothing. Owners invite teammates from **Users** in the organization, or **Settings** → **Team** in a workspace. Owners manage billing, the team and admin keys; members do everything else. See [Team](https://docs.intentleads.si/guides/team.md).

> [accordion] Can I use it from my own code, the terminal or an AI agent?
>
> Yes. Everything in the dashboard also works over the [REST API](https://docs.intentleads.si/quickstart.md), the [CLI](https://docs.intentleads.si/cli.md) and [MCP](https://docs.intentleads.si/mcp-setup.md) for Claude, Cursor and other agents. Create an API key in **Settings** → **API keys**. For MCP, request a key under **Connect** → **AI agent**.

> [accordion] Can I leave out my customers and competitors?
>
> Yes. Add them to **Lists** → **Do not contact**, by domain, company LinkedIn page, email or LinkedIn profile. They're left out of every lane before anything is bought, so they're never charged. See [Leaving out companies and people](https://docs.intentleads.si/guides/exclusions.md).

> [accordion] What happens when someone asks to be removed?
>
> We remove their details and tell you: on **Activity**, in the API, and on your webhook if you have one. Their lead shows as suppressed, with the contact details emptied. Under the terms, you delete them from your own systems within 10 business days. See [Removal requests](https://docs.intentleads.si/guides/suppressions.md).

> [accordion] What if a lead looks wrong?
>
> Every lead is checked before delivery. If something looks off, email [support@intentleads.si](mailto:support@intentleads.si) with the lead IDs (the **Lead ID** column) and what you found.

Something else? Write to [support@intentleads.si](mailto:support@intentleads.si).


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